Satisfaction Management in a Medical Practice
1. Improve patient feedback and ultimately bottom line financial results.
2. Implement an effective early warning system for reduction of malpractice claim risks.
3. Utilize patient satisfaction data to promote reputation as the "market leader” in patient centric care.
Studies have shown that patient satisfaction is a direct precursor of financial results within hospitals and private medical practices of all sizes. Healthcare encounters are a primary necessity for us all. Consequently, we are naturally very sensitive to perceived quality issues. Physician encounters range in nature from preventive wellness to critical care needs. No matter the situation, we place the health and well being of ourselves and our loved ones in the hands of medical professionals. Any unresolved concern, unanswered question, or less than optimal experience can motivate us to find a better alternative.
The central role healthcare plays in our lives requires us to be more in tune with the personal experiences of those in our circle of influence. If we hear someone communicate a poor care experience with a physician, nurse, or specific healthcare institution, we are very likely to base future decisions we make about our own health care on that experience
Gustometria has been designed to play an essential role in measuring, tracking and improving patient satisfaction in your medical practice. Our innovative technology empowers you to measure satisfaction on a daily basis. Gustometria is extremely cost effective providing the best possible return on investment. Patients answer short surveys via Gustometria’s touch screen technology. Surveys can be completed at multiple touch points, depending on the needs of the practice. Gustometria is fast, convenient, and easy.
However, measuring patient satisfaction is only one part of the Gustometria methodology for medical practices. We also implement a short daily survey to be completed by physicians and staff members. It has been widely shown that a 1% improvement in staff morale quickly translates into a 2% improvement in overall patient satisfaction.
Malpractice Risk Reduction
A key concern in every practice key is the risk of a malpractice lawsuit. Not only can claims result in extraordinary escalation of legal and insurance costs, long term damage to the public image of the practice can in many cases be irreversible. Gustometria deploys a simple early warning system to help detect and correct potential problems before they can fester and grow into dangerous risks.
By identifying the principal reasons behind complaints and asking some specific questions in both the staff and patient surveys, management can monitor what is occurring in the practice daily - real time.
The direct feedback options in Gustometria allow you to respond immediately to issues which have raised concern with your patients and staff. Not only are issues resolved on the same day they occur, the anonymous nature of the survey highlights areas that are not functioning correctly.
In larger multi-physician scenarios, the ability to detect sub standard staff performance via real time survey feedback is a powerful early diagnosis for potential future problems.
Becoming the Practice of Choice
It is a fact that people like to express their opinions. However, often we aren't willing to interrupt our schedules to dedicate time to filling out surveys or answering questions over the phone. The mechanics of Gustometria make the process quick, simple and extremely user friendly.
The long term benefits of implementing Gustometria are realized as you convert your practice into the "place to go" for quality care. Deployment of the Gustometria system to specifically measure patient and staff satisfaction communicates clearly to your stakeholders that your organization is fully committed to peak performance. The message; “Your opinion is important to us.”
The ability to observe underperforming aspects of your practice and develop actionable improvement measures will foster the utmost respect for your organization within your community.
To put Gustometria to work in your practice this week, please call 1-877-448-7865.
Return to Satisfaction Management