Today's market doesn't forgive.
Proven Gustometria Benefits
Amazing Customer Participation
We believe measuring customer and employee satisfaction should be part of your daily routine.
It should be easy, affordable and should provide you with constant and detailed feedback.
By placing gustometers in strategic locations and inviting your customers to participate "it only takes a few seconds", our experience shows that you will achieve extremely high participation rates.
It should be easy, affordable and should provide you with constant and detailed feedback.
By placing gustometers in strategic locations and inviting your customers to participate "it only takes a few seconds", our experience shows that you will achieve extremely high participation rates.
React Immediately
If you discover something isn't quite right, when do you want to correct the problem?
A month from now, when your consultant gives you last months report?
Gustometria lets you take action immediately.
Fix the problem today, and tomorrow measure to see if your correction has really worked.
That's what we call effective management.
A month from now, when your consultant gives you last months report?
Gustometria lets you take action immediately.
Fix the problem today, and tomorrow measure to see if your correction has really worked.
That's what we call effective management.
Adapt to market shifts
In today's tough market, you need to be able to adapt to the constantly evolving needs of your customers.
Gustometria allows you to change survey questions (or the whole survey) on the fly.
Just login to your private Survey Management Tool and adapt as you see fit.
Your gustometers automatically and instananeously update to the new information.
There's no need to reboot or intervene manually.
Gustometria allows you to change survey questions (or the whole survey) on the fly.
Just login to your private Survey Management Tool and adapt as you see fit.
Your gustometers automatically and instananeously update to the new information.
There's no need to reboot or intervene manually.
Powerful Customer Profiles
One of the keys to an effective marketing strategy is the creation of detailed profiles for your customers.
With Gustometria you can add your own custom profile questions to each survey.
You decide which factors are most important to your business, and then measure accordingly.
But Wait! There's more!
We can also help you convert these detailed customer profiles in incredible marketing opportunities.
With Gustometria you can add your own custom profile questions to each survey.
You decide which factors are most important to your business, and then measure accordingly.
But Wait! There's more!
We can also help you convert these detailed customer profiles in incredible marketing opportunities.
Online Analysis Tools
Gustometria let's you analyze your survey data from every angle possible.
Thanks to the world class business intelligence system built right in, you can contrast your results by business units, dates, departments and all your custom profile questions.
All at the same time.
Gustometria also generates excel and pdf files for all your online reports.
And if you want to integrate your Gustometria data with your inhouse applications, just let us know.
We've got the skills to make your project a success.
Thanks to the world class business intelligence system built right in, you can contrast your results by business units, dates, departments and all your custom profile questions.
All at the same time.
Gustometria also generates excel and pdf files for all your online reports.
And if you want to integrate your Gustometria data with your inhouse applications, just let us know.
We've got the skills to make your project a success.
Common Problems with Customer Satisfaction
No one likes to fill in surveys
Let's face it. When was the last time you stopped to fill out a survey?
When did you last go online to try and win the $2500 prize?
People just don´t have the time, nor the inclination, to do your work for you.
That's why the Gustometria system works so well.
While they're waiting you invite them to answer a quick survey touching our patentend Gustometers. It takes about a minute to finish.
When did you last go online to try and win the $2500 prize?
People just don´t have the time, nor the inclination, to do your work for you.
That's why the Gustometria system works so well.
While they're waiting you invite them to answer a quick survey touching our patentend Gustometers. It takes about a minute to finish.
I get the results to late to make a difference.
When do you need to know you've got a problem in your business?
If your lucky, with traditional systems you may find out a few weeks after the fact. Normally the lagtime is measured in months.
With Gustometria you find out TODAY!
That way you can take action immediately and then confirm that your solution was effective.
If so, you can roll it out to the entire company. If not, you don't have to wait a month to get a second chance.
If your lucky, with traditional systems you may find out a few weeks after the fact. Normally the lagtime is measured in months.
With Gustometria you find out TODAY!
That way you can take action immediately and then confirm that your solution was effective.
If so, you can roll it out to the entire company. If not, you don't have to wait a month to get a second chance.
My system is too rigid and inflexible.
Because of the complicated processes behind traditional survey systems (design, printing, distribution, tabulation and analysis), it's really not feasible to ask specific detailed questions.
That's why everyone asks generic, bland "How was our service" types of questions.
However, with Gustometria, you can get into the nitty gritty details of what's happening in your business. Todya you can ask "Did we open the door for you?" and tomorrow "Did we say goodbye?"
It's entirely up to you. If you detect a problematic area, ask more questions, until you truely understand the problem.
That's why everyone asks generic, bland "How was our service" types of questions.
However, with Gustometria, you can get into the nitty gritty details of what's happening in your business. Todya you can ask "Did we open the door for you?" and tomorrow "Did we say goodbye?"
It's entirely up to you. If you detect a problematic area, ask more questions, until you truely understand the problem.
Too expensive. It's not worth spending the money.
The truth is that if you have to wait for a quarterly or semianual snapshot of what your customers are thinking, we agree it's probably not worth the bother.
However, thanks to the fact that we have eliminated all of the costly "plumbing" behind a satisfaction measurement system, with Gustometria you can track your scores daily for a fraction of the costs of traditional systems.
Give us a call. You've never seen anything similar.
However, thanks to the fact that we have eliminated all of the costly "plumbing" behind a satisfaction measurement system, with Gustometria you can track your scores daily for a fraction of the costs of traditional systems.
Give us a call. You've never seen anything similar.
How can my physical locations drive my online business?
A few years ago, everyone thought that the internet was going to swallow offline businesses like cheeseballs at a cocktail party.
However, now we all know that the secret for success is joining your Main Street business to a vivid online strategy.
Gustometria can play a very significant role in this initiative.
Give us a call, and we can show you how our Gustometers can drive highly profitable online marketing initiatives.
If you've got both a traditional and an online business model, you need Gustometria now.
However, now we all know that the secret for success is joining your Main Street business to a vivid online strategy.
Gustometria can play a very significant role in this initiative.
Give us a call, and we can show you how our Gustometers can drive highly profitable online marketing initiatives.
If you've got both a traditional and an online business model, you need Gustometria now.
“...using the gustometer, we’ve achieved two important goals: we immediately know our customer’s opinion and can react accordingly and we’ve proven our great respect for the natural environment.”
Abel Matutes Prats
CEO, Fiesta Hotel Group
“...the Gustometria system is like having eyes all of over the company. I use it daily to keep up to date on how my team is performing, and to benchmark my customer satisfaction surveys.”
Jose Alberto Cortés
Director, Marq Museum
- Gustometria is an internationally unique product designed and built in Spain.
- It is the most innovative system for customer service surveys.
- We now have Gustometers in operation in USA, Mexico, Jamaica, Dominican Republic, Spain and Italy.
- It’s protected by international patent law.
- As far as we know, there’s no alternative.
- We have offices in Orlando - USA, Valencia and Alicante - Spain.
Discover the importance of Satisfaction Management. This exciting management strategy can provide significant boosts to your bottom line.
Gustometria launches the completely translated English version of its Realtime Satisfaction Measurement System. "Shortly we will be launching versions in several more languages."
Gustometria has been named "Innovative Business of the Year" by the prestigious Spanish website Empresa-de-Exito.
Gustometria launches the completely translated English version of its Realtime Satisfaction Measurement System. "Shortly we will be launching versions in several more languages."
Gustometria has been named "Innovative Business of the Year" by the prestigious Spanish website Empresa-de-Exito.
You can keep on guessing.... Or take the risk of finding out.
Customer Satisfaction is survival.
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